Definition
A. 'Client' means the Person / Persons in whose name or on whose behalf the booking is made.
B. 'Company' means Travelrushh International Tourism.
C. 'Independent Contractors' means Hotelier/ Hotel owner, Owner of any airlines or shipping company or Railway, Cruise / Ferry boat owner / Operator, Coach owner Operator, Restaurant, Sightseeing or any other person or organization who has been selected by the company to render services to the client.
D. 'Tour Cost' means the amount in the Total Tour Cost column in the Booking form overleaf including Rupees payments and Foreign Exchange payments with applicable Government Taxes.
Meals And Special Requests:
The menus for the tour are pre-set which do not include drinks. The Company reserves the right to change a meal plan. The Company does not process/offer a special meal or a special diet. In case any special requests for room allocation, diet consideration on tour / cruise etc. are made in writing at the time of booking, reasonable effort shall be made to ensure that they are honoured.
Hotels:
Rules: As per the government regulations, every guest above the 18 years has to carry a valid Photo ID. The identification proofs are Drivers License, Voters Card, Passport and Ration Card. Without valid ID, guests will not be allowed to check in. Travelrushh International Tourism will not be responsible for the check-in denied by the hotel due to the above mentioned reason1. The primary guest checking-in to the hotel must be minimum 18 years old.
Children accompanying adults4 may be between 1 and 12 years.5
Confirmation of Booking: Please note that it takes minimum of 4 to 8 working ho6urs to confirm a reservation at the hotel for same day check-ins.
Rooms: We have taken care to select hotels which are comfortable. Most of the rooms have private bath or shower. The hotels will either be those shown in the itinerary or of the same category. Since the rooms may be comparatively small, we would recommend only 3 persons in one room for your own comfort. Triple rooms are usually no larger than twin rooms and the third bed is often a rollaway cot put in a twin room for the night. All baggage and personal effects are at all times and under all circumstances at your responsibility. We will not be responsible or liable in case of loss of such items from the hotel. Any damages caused to the hotel rooms during your stay, shall be payable by you, and the company will not be liable for the same. All Double occupancy rooms will have either joint double beds or separate two beds. We do not guarantee any particular type of Beds arrangements, since that totally depends on Hotels. For a family or group of friends, we cannot guarantee adjacent rooms.
Extras: Charges for extra bed, child, food and other facilities which are not mentioned in booking may vary as per the hotel. If an extra bed is included in your booking, you may be provided with a folding cot or a mattress as an extra bed (depends on hotel).
General Check-in: Generally, check in time of a hotel is 2 PM and check out time is 12 PM. However, you are advised to confirm the same directly from the concerned hotel about early check-in or late checkout.
Tariff: The room tariff is inclusive of all taxes but the amount paid does not include charges for any additional services and facilities (such as room service, mini bar, snacks or telephone calls, unless specifically mentioned). These services will be charged at the time of check-out.
Accommodation: If the hotel denies accommodation to the guests posing as a 'couple' on not providing suitable ID proof, Travelrushh International Tourism will not be responsible for this condition and won’t provide any refund for such bookings. The hotel reserves the right to decline accommodation to localities/city residents. Travelrushh International Tourism will not be responsible for any check-in declined by the hotel or any refunds due to the above mentioned reason.
Modifications: For any modifications, users have to pay applicable cancellation/modification charges. Modified bookings will be subject to availability and may depend on the booking policy of the hotel. The cancellation/modification charges are standard and any waiver is on the discretion of hotel.
Cancellations: In case of the cancellation or modification, any discount given on the actual booking amount will be forfeited in the event of cancellation or modification. For any query or clarification, please contact us on our customer care number.
Flights:
Travelrushh International Tourism Service Fee is charged per passenger in addition to airline fee, as applicable. Travelrushh International Tourism is not liable to provide information on any change in flight schedules, cancellation, status of airline/hotel etc. The airline fee shown above are indicative figures based on their fare rule, which is subject to change, e.g. fluctuation in currency conversion rates. Travelrushh International Tourism does not guarantee the accuracy of the airline information. We would recommend that you reschedule/cancel your tickets at least 72 hours prior to the flight departure. Travelrushh International Tourism service fee of 3% on total ticket amount is over and above the airline cancellation fee. Please note that online rescheduling / cancellation of flights is not available - kindly contact us on the customer care number for the same. For any query or clarification, please contact us on our customer care number.
Please refer few of Important Notes for Flights:
Booking: Your booking is non transferable and name of passenger cannot be changed. Use Booking Reference/Ticket number for all communication you have directly with the airline about this booking. Your ticket number serves as confirmation of your ticket status. If you face any error at that time of issue ticket, refund follow up regarding cancelled ticket by you, or any date change or flight changes contact Travelrushh International Tourism Help Center.78
Travelrushh International Tourism Support Detail: travelrushpune@gmail.com / Contact No: 9175155151
When will I get my E-Ticket: Your E-Ticket will be emailed to the email addre11ss provided at the time of booking. You can take also print E-Tickets from Your Member Login.
FAQ: You will get your Member Login and Password on provided email Id at the time of Ticket issuance. If you are booking multiple ticket itinerary you may need to check in your baggage again at stopover city. Baggage allowance may vary during your itinerary, it is recommended to carry minimum allowed baggage.
Changes / Cancellation:
Cancel Booking and Refund Process: You can cancel your E-Ticket by clicking on Cancel Bookings from Member Login. For Domestic Ticket Cancellation, call 24hrs prior & for International ticket cancellation, call 96hrs prior. Once you fly, partial refund may not be possible. You cannot cancel your booking from your login id within 24hrs of flight departure. Within 24 hrs cancellation contact directly airline toll free no or contact Travelrushh International Tourism help center on [Insert Number]. For no show refund you have to contact Travelrushh International Tourism help center within 24hrs of departure date otherwise you may not be eligible for any refund. We can give re12fund amount after we receive from the airline.
Travel Documents:
It is mandatory to carry Government recognized ph15oto identification (ID) along with your E-Ticket for Domestic flights. This can include: Driving License, Passport, PAN Card, Voter ID card or any other ID issued by the Government of India. For infant passengers, it is mandatory to carry the Birth certificate. It is your responsibility to ensure you have the appropriate travel documents at all times. For International flights, 6 months validity Passport needs to be carry. Kindly check your visa validity before your departure, visa must be valid during your stay also check if any transit visa require.
Check-In:
Passenger is requested to check-in 3 hrs prior to schedule departure in Domestic & 4 hrs in International flights and counters now close 60 minutes for domestic & 90mins for International before departure. Passengers are informed to plan their Airport arrival accordingly. Any passenger failing to report in time may be refused boarding privileges. A printed e-ticket display on laptop, tablet or phone must be presented at the time of check in. We suggest passengers to do web check in 24 to 48 hours before flight departure time depending on the airline you have booked.
Delays / Cancellation:
Flight timings are subject to change without prior notice. It is advisable to recheck directly with the Airline / Travelrushh International Tourism Help Center 12hrs prior to departure of your flight, Then Travelrushh International Tourism will not responsible for any changes in flights schedules or cancelations. Also check Departure terminal and Arrival Terminal. If any flight is cancelled by the airline authority, Passenger is requested to get a stamped /endorsed copy of the ticket to process the full refund and contact us for any new option provide from the airline or other new option. Travelrushh International Tourism will not be responsible if there is any cancellation from airline side or if ther16e is any mis-connection of onward flight due to delay
Itinerary Changes
The Company may often operate m21ore than one coach per departure date. For the comfort and convenience of its passengers, the Company may amend the itinerary including the flight routing. The Company shall update the Client of these amendments (written/email/oral), prior to the start of the tour or on tour. In the event that a Client misses on any part of the sightseeing tour or any such tour due to delay on his/her/their part, he/she/they will not be entitled to claim refund of the same.
Coach And Sitting:
The Company uses air-conditioned/air-cool coaches through its trusted independent contractors. However, the client is advised not to not leave behind any of your personal belongings while leaving the coach and shall not be responsible/liable for loss of client belongings. All baggage and personal effects are at all times and under all circumstances shall always be clients responsibility. It is mandatory for all clients to wear a seatbelt at all times while inside the vehicle. The Client is responsible at all times for any damage to the coach and shall be liable for the same. The Client shall strictly adhere to the daily tour itinerary as per the prescribed timetable for the day so that the coach driver can complete the route. The drivers are bound by specific rules, like maximum driving hours within a day and during a week, rest period per day / week etc. Non-adherence to the same may result in certain sightseeing schedules may be missed and the same will be non-refundable. Any damages caused to the coach during travel by the Client, shall be borne and payable by the client.
Accommodation For Child Below 12 Years Of Age:
Any child below 12 years of age booked on the tour paying the special rate without a bed will not be provided with a bed in the hotel under any circumstances. In case the Client makes any changes in their rooming while on the tour, it shall be the clients personal expense/liability and the Company shall not make any refunds nor bear the cost of such change/upgrade under any circumstance.
Registration:
The signing (Physically / Digitally) of the Booking Form by the Client or by their travel agent/PSA (preferred sales agent) on behalf of the client, shall mean acceptance in totality of the Terms and Conditions contained herein by the Client/s. Any variation, addition, amplification or waiver of any stipulation, representation, term or condition set forth in this Brochure by anyone other than the Company itself shall be of no consequence. The Company reserves the right to decline to register any person/s for any Tour or to cancel their registration without assigning any reason to do so.
Payment Rules:
The Minimum Booking deposit amount per person - as mentioned in package at the date of booking and the remaining payment should be made as per payment policy of the tour. PAN Card copy will be required when payments amounting Rs 25000/- or above are made in cash.
Documentation For Booking Tours:
For booking tours for international and domestic destinations: The following documentation is required:
a. Physically / Digitally signed booking form by the lead traveller.
b. Physically / Digitally signed terms and conditions form by the lead traveller.
c. Copy of your PAN Card & Passport must be submitted at the time of booking.
d. It is mandatory that Client name on the PAN card copy must match with the name on your Passport.
e. In case the Tour Cost is paid by any third person on behalf of you, then copy of PAN of such third person as well as copy of your PAN card has to be submitted at the time of making payment and/or Booking the tour, whichever is earlier and at any other time as and when required by us.
f. Final documents and tickets shall be issued only after entire payment for the tour is received.
Transfer From One Tour To Another:
A transfer from one tour package to another, prior to the departure of the originally booked tour will be treated as a cancellation on that tour, thereby attracting the cancellation charges as stated hereunder and a fresh booking on another. Incase of tour bookings made on promotional offers which may or may not have expired no such offer shall be extended or similar benefits be given incase of changing the tour package.
Cancellations:
Any cancellations of tour by the Client shall be subject to cancellation charges with GST as tour bookings are made well in advance to provide best facilities to clients on earmarked dates tour dates. All cancellations must be made in writing at the Registered Office address of Travelrushh International Tourism and /or via email. If the Booking Form has been signed (Physically / Digitally) for more than one person then unless the name of the person cancelling is specifically mentioned, it shall be assumed that the communication signed by such signatory / s is a valid communication for cancellation for all such persons mentioned in the form. The Company shall not be responsible for any confusion on the client’s part for the same. The Notice period for cancellation of tour shall commence only when the written request reaches the Company officials at its office in Pune on working days within office time at the details listed above mentioned. If it reached after office hours the next shall be considered as date of receipt. The Client shall bear 100% cancellation charges as per applicable cancellation policy of package. In case of Non Refundable Component of the Tour Cost / Travel Related services booked, Company shall levy charges accordingly with applicable taxes.
Cancellation Charges:
Cancellation Charges as per Cancellation Policy mentioned in Package.
Please note:
For all third party products such as cruise holiday, flights, bus and train tickets, 5 Star hotels, services during trade fair period, festival period, the rules relating to payment terms, cancellation and the cancellation schedule prescribed by the concerned third party service provider shall apply; in addition to which the Company shall charge applicable amount per person as service and communication charges.
GST shall be applicable on all mentioned charges including cancellation charges, the remaining balance amount shall be refunded.
GST is subject to change as per directions of Government of India which shall be made effective immediately by the Company. The Company shall not be responsible to inform the client the change of GST. Visa Fees, Airline Fare or any such are also subject to change.
The Booking Form or any other communication once signed by one or more person by such signatories shall be treated as valid communication for cancellation for all such person mentioned in the form assuming full responsibility. The period of notice of cancellation shall commence on the date/day the written request reaches the Company at its office in Pune via post / mail on working days within office hours. Incase the notice for cancellation reached after office, it shall become effective from the next working day.
The Company shall not be liable / responsible to pay any compensation, interest or damages the client irrespective of the reason behind cancellation including but not limited to illness, death, court orders, non-availability of travel documents etc.
The Company reserves the right to cancel any tour prior to departure without assigning any reason and all monies paid by client shall be refunded in Indian Rupees without any interest only after deducting the actual expenses incurred by us on your booking like visa, insurance premium, ticket cancellation charges, administrative charges and other overheads expenses etc. as applicable from time to time and case to case, but no compensation and / or interest are payable.
Cancellation is effective only from the time the written request reaches the Company at its office on working days within office hours at its office as above, wherein it shall be deemed to have cancelled the tour even if no cancellation notice is issued by you:
(i) In case of visa rejection, it is treated as a deemed cancelation on the date of intimation of visa rejection.
(ii) If the Client fails to pay the tour cost in time as mentioned in the Payment Rules or if Client commits any other default in relation to the booking, the Company may treat such failure or default as a cancellation of the booking by Client. In such case, the cancellation charges along with GST shall be computed with reference to the date on which the Company issues a notice of cancellation to the Client;
(iii) If the Client fails payment or commits other default, no notice of cancellation shall be issued by the Company, the booking shall be deemed to have been cancelled by Client and terms cancellation shall apply.
The Client is bound make payments on time regardless whether or not the Company has given remainders for the same.
The Client expressly agrees to abide by the foregoing terms and conditions.
Refunds:
Refunds (If any) for amendments and / or cancellations will be paid directly to Client for bookings made directly with the Company's office. For bookings routed through Preferred Sales Agent (PSA) or Clients Travel Agent, the refunds will be routed through them. It would take at least 30 days to process refunds. There is no refunds payable for any unutilized services (e.g. Meals, Entrance Fees, Optional Tour, Hotel, Sightseeing etc.) In case of Outstanding amount against any other services, refund will be adjusted against the same and balance if any shall be refunded.
Deviations:
Any request for deviation i.e traveling early or coming back late from the tour package is should be given in writing by the Client before booking completion. The deviation request will be subject to availability and payment for the same does not guarantee the date requested. The Company shall not reserve a seat for the same. The Client shall be liable to pay applicable amount per person per deviation request.
Currency And Travellers Cheques:
The Company suggest that Client takes all holiday spending money travel currency card and Cash Currency as allowed by RBI Guidelines.
Minimum Participation:
Tours specified in the brochure/itinerary/website are subject to minimum participation of paying participants. The Company reserves the right to amend, amalgamate, alter, vary, or cancel a tour without incurring the liability to pay any compensation in case of bookings below participation level of the tour. If the Company decides to operate the tour with participation below the minimum stipulated or if the participants are required to travel as 'individual traveler' the company reserves the right to collect additional pro-rated amount. Persons traveling as individual travellers such cases will not be provided certain services such as that of tour manager, and the client may travel in the same itinerary with some amendments, such as in coach, airport transfers, which are at fixed times etc.
Group Tours to Europe/U.S.A - 35 Minimum Adults
Group Tours to Asia, Central Asia and Middle East - 25 Minimum Adults
Group Tours to India - 20 Minimum Adults
Group Tours to Australia/ NewZealand - 30 Minimum Adults
Group tours to South Africa And others - 30 Minimum Adults
Scope Of Activity:
The Company is a travel and holiday organizer only. It does not control or operate any airline, neither does it own or control any shipping company, coach or coach company, hotel, transport or any other facility or service mentioned in this brochure. The Company shall take care in selecting all the ingredients in your holiday; but because it only selects and inspects them and it have no control in running of them, it cannot be responsible for any injury, death, loss or damage, which is caused by the act or default of the management or employees of any hoteliers, airlines, shipping company, restaurants, coach owner & coach operator who are the company's independent contractors arising outside our normal selection and inspection process.
Privacy Of Information:
The Company treat all the information furnished by client as confidential and will share only the necessary information with airline, hotels and other service providers who will provide the services to you during tour. However it may be constrained to disclose the information furnished by client, if such disclosure is required by the law or by an order of a court or the rules, regulations or enquiry by any government statutory agency having regulatory authority over the Company.
Conditions Of Passage:
These conditions are applicable to every Client of the Company, who books a Brochure Tour or any Special Tour or travel arrangement. In the event of a Client booking through the Company, a Tour or Tour Arrangement of any other Tour Operators like Carnival, Cosmos, Star Cruise etc., the "Terms and Conditions" specified by such Tour Operator, including their payment schedule, cancellation, refund etc. shall be applicable, in addition to our "Terms and Conditions" while determining the contractual relation between the Client, the Tour Operator and us.
Health And Insurance:
The Client shall to inform of any medical condition that may affect his/her ability to enjoy at the time of booking and pursue fully the Tour Arrangements and wherein the interest of the Group or any member thereof is prejudicially affected. Unless explicitly provided by Travelrushh International Tourism in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation of the Client. In no case Travelrushh International Tourism shall accept any claims arising out of such scenarios. Insurance, if any provided as a part of the service or product by Travelrushh International Tourism shall be as per the terms and conditions of the third-party insurance company. Travelrushh International Tourism merely acts as a facilitator in connecting the Client with insurance company. The Client shall contact the insurance company directly for any claims or disputes. Travelrushh International Tourism shall not be held liable in case of partial acceptance or denial of the claims by the insurance company.
Communication:
All communication from the Company shall be made on the address as stated in the 'Booking Form'. In case of an error in the 'Booking Form' filled by a travel agent/PSA on behalf of the client, the Company shall not be responsible for any such error.
Visas:
The Company is solely a visa facilitator and is not responsible for grant or rejection of clients visa due to any reason including furnishing of inadequate documents. The granting or rejecting of travel visas and immigration clearance is the sole prerogative of the concerned sovereign governments. The Company shall not be liable for any delay, denial or other related act/ omission or for any loss, expense, damage or cost resulting there from.
The Company wants the client to understand and agree on following facts:
A) all visas are obtained from the corresponding countries consulates in India, who are located in Dehli, Mumbai or cities other than Pune.
B) It sends client passports and other documents to its visa agents located in Mumbai, Delhi or respective cities and the agents in turn submit/ collect the passports and documents to the relevant consulates.
C) It sends client passports and documents from Pune to these cities through reputed courier services or cargo services of airlines.
D) Some consulates have collection appointed specific agencies or agents accepting passports on their behalf in Pune and they in turn send passports to respective consulates in Mumbai, Delhi or any city outside Pune.
In certain cases the Company may submit client passports at their respective collection centre across India. All charges in respect of the said application for the visa shall be borne by the client whether visa is granted or not. The non-refundable deposit paid by the client shall be forfeited. No claim whatsoever shall be made for the same. The visa fees include the actual visa charge, the cost of processing fees, professional charges and overheads. In case the consulate requires further documentation and/ or personal appearance the client shall be responsible to comply to the same. Upon rejection of visa of client, the client shall be liable to pay the stipulated fees of the company wherein the terms of booking and the cancellation policy shall be applicable. In such cases Cancellation charges will be applied as per Applicable Cancellation Policy. The client may in the event of visa rejection, postpone the original tour to any other future date or to a different tour wherein the transfer fees for the transfer of the tour shall apply. However, if the client books and pays within the cancellation period and is unable to travel due to any reason whatsoever including the non-availability of visas or any travel documents, the cancellation policy will apply. Understanding the above kindly note that Company will be very particular and will take all precautions in sending your passports or any documents to any place outside Pune or Inside Pune, however Company will not be responsible for any loss in of passport or documents.
Conditions Of Travel:
a) The Client will have to strictly follow the Tour Program and return to India as per the validity of the air ticket and / or visa. It shall be the sole responsibility of the client to reach the place of commencement of the Tour and register with the representative of the company at the appointed place, date and time and shall not leave the group before end of tour; the terms of cancelation shall be applicable upon client’s failure to do so. The Company shall not be liable for any refund.
b) If a client along with his family or any one member is compelled to discontinue the tour due to any reason whatsoever including but not limited to illness, death or loss of passport or any travel documents, the terms of cancellation shall apply and no claim for refund of unutilized services shall be entertained.
c) Even if a client is unable to reach the place of commencement of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as "no show" on the tour and 100% cancellation charges will be levied.
d) If a client avails pre - tour services or part thereof, but fails to join the group for the main tour at the appointed place, or cancels the tour and tour arrangements or part thereof, it shall be treated as "no show" and terms of cancellation shall apply. NO refund whatsoever for the unutilized pre- tour or main tour services.
e) Travelrushh International Tourism, reserves the right to withdraw tour membership from anyone whose behavior may affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers and Travelrushh International Tourism It shall be under no liability to any such person. It is hereby declared that the immunities provided under this contract shall be available to the Company.